Payment Policy
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept the following 2 main payment methods:
● PayPal
Peakrose primarily uses PayPal Express to process secure payments. Through PayPal, we accept Credit Card payment using MasterCard, Discover, Diners, Visa, American Express, UnionPay.
● Secure Credit Card Payment
We can also accept Credit Card payment using Visa, Mastercard, American Expres. Mobile phone users can use Apple Pay to pay.
PAY WITH PAYPAL
When you place an order with Paypal you will be redirected to the PayPal payment page, where you can confirm your payment by logging in with your PayPal username and password.
You may still check out even without a PayPal account. To do so, please click on "Pay with Debit/Credit Card" and you'll be redirected to a secure page where you can enter your credit card information or complete your payment safely via PayPal.
NOTE: Your order will be shipped to your PayPal address. Ensure you have selected or entered the correct delivery address.
PAY WITH A CREDIT/DEBIT CARD
The available credit card options are listed above.
Please note that Peakrose does not collect your credit/debit card number or personal information when you make payment. For questions regarding your transactions on our site, please consult your card-issuing bank for information. Please wait until you see the "Thank you" page, otherwise, your order will possibly become the abandoned checkout. Thank you for your time!
"COUPON CODE"
You can apply coupons to your order at checkout. Once you've entered your coupon code, click "apply" and the discount will automatically adjust your order total. Please note that if you do not click "apply" before continuing checkout, your order total will not reflect the coupon.
NOTE:
1. Your order will be shipped to your PayPal address. Please ensure that it is correct and complete.
2. We accept VISA/MASTER for your purchase. You can input your credit card number to complete the order.
3. Please rest assured that during your purchase process, you will only be charged the corresponding product fee and shipping fee according to the prompts on the website, and no other fees will be charged.
Credit Card Payment Failed
We support credit card and paypal payments. If you pay with a credit card and your payment is somehow declined at checkout, it may be because the system has misjudged credit card fraud. You can call your credit card company or bank and let them know about the purchase to avoid rejection.Under such circumstance, here are 3 solutions for you:
1. If you have a PayPal account, please try to pay by PayPal.
2. If you do not have a PayPal account, please select PayPal still at the checkout page & click the complete order button. Then you'll be directed to a page with access to both PayPal and Debit/Credit card payment (for the latter option, you don't have to register for PayPal).
3. Please switch to your other credit/debit cards.
As following steps:
Step 1. Select PayPal (even if you don't have a PayPal account)
Step 2. Click on "Pay with Debit or Credit Card".
Step 3. Fill in your credit card info and complete your order.
If you encounter any problems regarding payment, please feel free to contact us at service@peakrose.com.
WHICH CURRENCY WILL I BE CHARGED IN?
All of our transactions are based in USD. If your credit or debit card uses another currency, your bank will apply the corresponding conversation rate of the currency you choose depending on the website you are on.
HOW DO I CHANGE/MODIFY MY ORDER?
If you notice a mistake with your order after receiving an order confirmation email, please contact us at service@peakrose.com
Please note that we can help you modify your order before shipment.
Once your package is shipped, we will not be able to change anything.
WHAT SHOULD I DO IF I DID NOT RECEIVE A CONFIRMATION EMAIL?
If you have not received a confirmation email about your order, you may have entered your email incorrectly when placed the order or the email might be in your spam folder. You may log into your account to see your orders. You may also contact us to find out more information about your order.