Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, and we strive to provide you with services of the highest level.
Shipping & Handling
1. Our main markets are the United States, but we sell and ship products to users around the world. The time frame of order delivery is divided into two parts:
- Processing time: 2-7 business days
- Shipping time: 14-20 business days
*Affected by COVID-19, there will be some delay on the delivery.We hope your understanding.
2. Worldwide Shipping Fee:
- Standard shipping: $4.99
- Free shipping: Over $79.99
3. Shipping methods: 4PX、YunExpress、Wanb Express、UBI
We will make every effort to deliver your package as soon as possible. However, additional time may be required due to invalid addresses and custom clearance issues.
Please contact our customer service team if there is any question concerning the time to dispatch.
The product processing time mainly depends if there is a pre-order item in your order or not, also the time frame of the quality check, the packaging, and also on the store contingent of the individual product.
Unless otherwise notified, all orders will leave our warehouse within 2 to 7 working days. After the product leaves the factory, it usually takes 14 to 20 working days to receive the goods, depending on your alternative location. After the product is shipped, you will immediately receive a tracking number from the shipping company. This will let you know where the goods are and how long it will take.
Please note that delivery time does not include processing time. The total time required to receive an order is processing time + shipping time. For orders with multiple items, the processing time will be based on the item with a longer processing time.
For Item Not On Pre-Order
After receiving your order, we conduct rigorous Quality Control checks and tests in order to ensure the product's quality prior to shipment to meet your satisfaction. This can involve detailed in-house checks: e.g. material quality, zippers, seams, embellishments and motifs, interiors, lining, etc. The total processing time varies depending on the complexity, design, and size of the specific product or article. Larger orders will naturally take longer. It normally takes 2-7 business days for us to process your order. However, please note that the processing time can also be affected by the stock status of individual items, the time of the year, national holidays, etc. We apologize in advance for any inconvenience caused by these delays and thank you for your patience.
For Pre-Order Items
If your order includes one pre-order item, your package will be delivered on the date stating on the description of this pre-order item which is with the later date.
The shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than the expected date due to an invalid address, the customs clearance procedures, or other causes.
*If there are any problems with your order, you can submit a trouble ticket to our support center for further assistance. Our dedicated customer service team will contact you within 24 hours.
you will receive an email with tracking information after your order is sent. Information about any back ordered or canceled items will be included in a separate email. You can also check the status of your order by logging into My Account. Click on "Orders" to review order status and to obtain a tracking number. We may ship your order with separate packages, items that have inventory will be shipped first. If you still have not received the tracking information within 5 days, please contact us.
My tracking record says “No information is currently available.”
If the tracking information is not available, please try again later. Please rest assured that the estimated shipping time is valid regardless of the updated status of the tracking website. Click here to check the logistics update status.
Taxes & Duties
Please note that our products do not charge any taxes.
*All shipping times do not include customs clearance/customs delays.
Thank you for trusting our business. If your order is delayed or if you have any questions, please contact our customer service center: firstname.lastname@example.org for help with your order.